imjudi Frequently Asked Questions

Registering at imjudi takes under three minutes. Click the imjudi Login link at the top of the page, choose the sign-up option, and fill in your name, email address, mobile number, and preferred currency (MYR). You will receive a one-time verification code via SMS or email. Once confirmed, your account is active and ready for your first deposit.

The minimum age to open and use an imjudi account is 21 years old. This applies to all account holders, regardless of which city in Malaysia you are registering from. imjudi enforces strict age verification during the KYC process, and any account found to belong to a person under 21 will be suspended immediately with funds returned.

imjudi's KYC (Know Your Customer) process requires a valid government-issued ID — your Malaysian MyKad, passport, or driving licence — plus proof of address such as a recent utility bill or bank statement issued within the last three months. Document verification is usually completed within 24 hours. You can continue depositing and playing during this window, but withdrawals are held until KYC is cleared.

Go to the imjudi Login page and click "Forgot Password." Enter the email address linked to your account. You will receive a reset link within a few minutes — check your spam folder if it doesn't arrive. Follow the link to set a new password. If you still can't access your account after resetting, contact the 24/7 Live Chat support team from any page on imjudi.

No. imjudi strictly allows one account per player. Duplicate accounts are detected automatically and result in a permanent ban, with all bonus winnings forfeited. If you suspect someone has opened an account using your identity, contact our support team immediately. This policy protects the fairness of our bonus system for all players across Kuala Lumpur, Penang, Johor Bahru, and beyond.

To permanently close your imjudi account, contact Live Chat or email [email protected] with a written closure request. Any remaining balance will be withdrawn to your registered payment method before the account is deactivated. If you are closing the account due to gambling concerns rather than preference, we encourage you to explore our self-exclusion tools first — they can pause your account temporarily without losing your balance.

The minimum deposit at imjudi is RM 30 for e-wallets such as Touch 'n Go eWallet, Boost, and GrabPay. For bank transfers via FPX, Maybank, CIMB, or Public Bank, the minimum is RM 50. Cryptocurrency deposits (BTC, ETH, USDT) have a minimum equivalent to RM 100. There is no maximum cap on deposits, though very large amounts may require additional identity verification.

Touch 'n Go eWallet withdrawals at imjudi are among the fastest available. Most requests are processed within 1–4 hours after approval, with many completing in under 30 minutes during peak hours. The minimum withdrawal via Touch 'n Go eWallet is RM 50, and there are no processing fees charged by imjudi. Your e-wallet must be registered under the same name as your imjudi account.

Bank transfer withdrawals to Maybank, CIMB, and Public Bank are typically processed within one business day once approved by imjudi's finance team. Requests submitted before 5 PM on a weekday usually arrive the same evening. Weekend and public holiday requests may take slightly longer. The minimum withdrawal via bank transfer is RM 100, and imjudi does not charge any transfer fees on your end.

imjudi does not charge any deposit or withdrawal fees for MYR transactions. However, your e-wallet provider or bank may apply their own transfer charges — check with Touch 'n Go eWallet, Boost, or your respective bank for their current fee schedules. For cryptocurrency withdrawals, standard blockchain network fees (gas fees) apply and are deducted from the withdrawal amount automatically.

Yes — DuitNow and FPX are both fully supported deposit methods at imjudi. DuitNow transfers are near-instant and carry a minimum of RM 30. FPX deposits link directly to your online banking portal at Maybank2u, CIMB Clicks, or Public Bank, and funds appear in your imjudi wallet within minutes. Both methods are MYR-native, so there are no conversion charges.

Withdrawal delays at imjudi are usually caused by one of three things: your KYC documents are still under review, the withdrawal amount triggers an additional security check, or you have an active bonus with incomplete wagering requirements. Log into your account and check your verification status first. If everything looks clear on your end, contact our 24/7 Live Chat and a support agent will investigate within minutes.

imjudi currently hosts over 1,500 slot games from leading providers. The slots library includes classic three-reel titles, modern video slots with bonus rounds, and progressive jackpot slots where prizes can reach into the millions of MYR. New titles are added every month, and you can filter by provider, theme, volatility, or RTP percentage directly from the Slots page.

RTP stands for Return to Player — it is the percentage of total bets that a slot game is mathematically expected to return to players over a very large number of spins. For example, a slot with 96% RTP returns RM 96 for every RM 100 wagered on average. imjudi publishes the RTP for every slot game in the game info panel. Higher RTP means better long-term value, but short-term results always vary due to variance.

Absolutely. imjudi's live casino and slots are fully optimised for mobile play on both Android and iOS devices. There is no app download required — simply open your mobile browser, navigate to imjudi, and log in. Live dealer tables including baccarat, blackjack, roulette, and sic bo stream in HD on 4G or Wi-Fi connections. Players in Petaling Jaya and Bangsar frequently enjoy live tables during their commute.

Yes — imjudi's Sportsbook and Live Betting sections cover the Malaysia Super League, EPL, La Liga, and dozens of other football competitions. You can place in-play bets on live matches with real-time odds that update as the game unfolds. Markets include Asian Handicap, Over/Under, First Goalscorer, and Correct Score. Live stats and match animations are available to help you make informed in-play decisions.

All games at imjudi use certified Random Number Generator (RNG) technology that is independently audited by third-party testing laboratories. Game outcomes are statistically random and cannot be influenced by the platform. Live casino tables use physical equipment — real cards, real roulette wheels — streamed from licensed studios. imjudi's international gaming licence requires ongoing compliance with certified fair-play standards as a condition of operation.

imjudi offers a welcome bonus package to all newly verified players. The exact offer varies by promotion period, but typically includes a matched deposit bonus on your first deposit plus a set of free spins for selected slot titles. The welcome bonus is credited automatically after your first qualifying deposit clears. Check the Promotions section after logging in for the current offer details and any minimum deposit thresholds.

Wagering requirements (also called rollover requirements) specify how many times you need to play through a bonus amount before you can withdraw winnings derived from it. For example, a RM 100 bonus with a 30x wagering requirement means you need to place a total of RM 3,000 in bets before that bonus converts to withdrawable cash. imjudi lists the exact wagering requirement for each promotion clearly in the bonus terms — always read these before claiming.

Free spins winnings at imjudi are credited as bonus funds rather than cash, and they carry their own wagering requirement before they can be withdrawn. The specific requirement is stated in each promotion's terms. Once you meet the wagering threshold on your free spins winnings, the remaining balance converts to real withdrawable funds in MYR. Free spins are generally valid for 7 days after being credited, so use them promptly.

Yes — imjudi operates a tiered loyalty programme that rewards consistent play. Every real-money wager earns loyalty points, which accumulate and unlock higher tiers with progressively better perks: faster withdrawal processing, higher bonus percentages, dedicated account managers, and exclusive reload offers. Players in Kuala Lumpur and across Malaysia who play regularly on slots, live casino, or sportsbook all qualify. Log in and visit the Loyalty section to see your current tier and progress.

Each bonus at imjudi has a stated claim limit — most welcome bonuses are available once per verified player. Reload bonuses and weekly cashback promotions can be claimed repeatedly, subject to their individual terms and schedule. Attempting to claim a one-time bonus multiple times by opening duplicate accounts constitutes a breach of imjudi's Terms & Conditions and will result in account suspension and forfeiture of associated winnings.

imjudi holds an international gaming licence and operates in full compliance with the regulatory standards of that jurisdiction. Player funds are held in segregated accounts entirely separate from operating funds, which means your balance is protected even in unlikely adverse scenarios. All games are certified by independent auditors for fair play. imjudi does not fabricate or misrepresent its licensing — full details are available via our support team.

imjudi requires all players to be at least 21 years old. Age is verified during the KYC process using government-issued ID — your MyKad, passport, or equivalent. Accounts that cannot be verified as 21+ are suspended immediately. Additionally, imjudi's payment processing layer cross-references account details against submitted documents to flag inconsistencies. If you suspect underage access to an account, please report it to our support team immediately.

imjudi provides several self-exclusion and account control tools: temporary cool-off periods (24 hours, 7 days, or 30 days), longer self-exclusion blocks of 3, 6, or 12 months, deposit limits (daily, weekly, or monthly), session time reminders, and a permanent self-exclusion option. These tools are accessible from your account settings or via Live Chat. Once a self-exclusion is activated, it cannot be reversed until the chosen period expires. We take this seriously — your wellbeing comes first.

If you feel that gambling is negatively affecting your life or the lives of people around you, please reach out for help. imjudi strongly encourages players to contact the National Problem Gambling Helpline, Gamblers Anonymous, or speak to a licensed counsellor. You can also use imjudi's own self-exclusion tools immediately via your account settings or Live Chat. It is never too early to ask for support — responsible gaming is a commitment imjudi takes seriously for all players across Malaysia.

imjudi uses 256-bit SSL encryption on all data transmitted between your device and our servers — the same standard used by major banks. Payment details are tokenised and never stored in plain text on our systems. Our privacy practices comply with applicable data protection regulations, and we do not sell or share your personal information with third parties for marketing purposes. For full details, read our Privacy Policy page.