At imjudi, we believe gaming should always be fun — never stressful, never harmful. Our responsible gaming programme gives every Malaysian player the tools, resources, and support needed to keep things balanced and enjoyable.
imjudi provides a full suite of responsible gaming controls — accessible anytime from your account dashboard or by reaching out to our support team.
Set a daily, weekly, or monthly deposit cap in MYR to keep your spending in check. Limits take effect immediately when lowered and can only be increased after a 7-day cooling-off period — giving you real control, not just a false sense of it.
Decide in advance how long each gaming session should last. Once your chosen time is up, the platform will notify you and prompt you to log out. It's a simple nudge that makes a big difference over time.
Opt into periodic on-screen reminders showing how long you've been playing and how much you've wagered. These pop-up check-ins are a friendly way to stay self-aware without interrupting the fun unnecessarily.
Need a short break? Apply a cool-off period of 24 hours, 7 days, or 30 days. During this time your account remains accessible for withdrawal purposes only — no betting, no deposits. It's there for when life gets busy or you just need a reset.
For players who feel they need a longer break, imjudi offers self-exclusion periods of 6 months, 1 year, 3 years, or permanent exclusion. Once activated, your account is locked immediately and cannot be reopened until the period expires — or ever, if permanent.
Our responsible gaming support team is available 24/7 via live chat and email. Conversations are handled with complete confidentiality. No judgment, no pressure — just practical help from people who understand the issue and want to assist you.
Self-exclusion is one of the most effective tools available for players who feel their gaming has become difficult to manage. At imjudi, we've made the process straightforward — no hoops, no waiting, no persuasion attempts to keep you playing.
Once you request self-exclusion, our team processes it within 2 hours. You'll receive a confirmation email, and your account will be restricted from all gaming activity for the chosen duration.
Contact our support team at any time. State that you'd like to activate self-exclusion and specify the period. No reason is required — your request will be honoured immediately.
Select from 6 months, 1 year, 3 years, or permanent exclusion. We recommend choosing a period that genuinely gives you the space you need — shorter windows can be extended at any time.
Your imjudi account will be restricted from all deposits, bets, and promotional communications. Any outstanding balance remains safe and is available for withdrawal during the exclusion period.
When a temporary exclusion period ends, reinstatement requires a 7-day waiting period and identity re-verification. Permanent exclusions cannot be reversed — ever. We hold that line firmly.
Problem gambling doesn't always announce itself loudly. It often starts with small changes in behaviour that are easy to dismiss. Here are some signs that it may be time to step back, speak to someone, or use imjudi's self-exclusion tools.
imjudi operates across Malaysia — from Kuala Lumpur to Penang, Johor Bahru to Petaling Jaya — and we understand the communities we serve. We know that for the vast majority of our players, gaming is a form of entertainment enjoyed alongside everyday life. Our goal is to keep it that way.
We pledge never to market aggressively to players who have shown signs of distress. We pledge to honour every self-exclusion request without pushback. We pledge to train our support staff to handle sensitive responsible gaming conversations with genuine empathy — not scripts.
imjudi will never contact a self-excluded player with promotional offers. Our marketing systems automatically suppress excluded accounts from all campaign communications. This isn't just policy — it's how we're built.
We also conduct regular internal audits of spending patterns. Where we detect unusual behaviour — sudden large deposits, rapid escalation in bet sizes — our responsible gaming team proactively reaches out to check in. You don't have to ask us; we'll notice.
All limits are applied in Malaysian Ringgit (MYR) and take effect as soon as they're set. Increases require a mandatory 7-day review period.
| Limit Type | Period | How to Set | Takes Effect | Increase Wait |
|---|---|---|---|---|
| Deposit Limit | Daily | Account Dashboard | Immediately | 7 days |
| Deposit Limit | Weekly | Account Dashboard | Immediately | 7 days |
| Deposit Limit | Monthly | Account Dashboard | Immediately | 7 days |
| Wager Limit | Daily / Weekly | Support Chat or Email | Within 2 hours | 7 days |
| Session Time Limit | Per Session | Account Dashboard | Next login | Immediate |
| Cool-Off Period | 24 hrs – 30 days | Support Chat or Email | Immediately | After period ends |
| Self-Exclusion | 6 months – Permanent | Support Chat or Email | Within 2 hours | 7 days + re-verification |
If you or someone you know needs help beyond what imjudi can provide, the following organisations offer free, confidential support across Malaysia.
Emotional support helpline available 24 hours a day. Open to anyone experiencing distress, including gambling-related anxiety and financial stress.
Malaysia's dedicated psychiatric and addiction treatment facility. Offers structured programmes for compulsive gambling and related behavioural issues.
Peer-support meetings held in Kuala Lumpur, Penang, and Johor Bahru. A safe, judgment-free environment to share experiences and find a path forward.
Our own responsible gaming specialists are available 24/7 via live chat. Contact us at [email protected] for confidential assistance.
Got questions about our responsible gaming tools? Here are the ones we hear most often from Malaysian players.
Thousands of Malaysian players enjoy imjudi every day — from Bangsar to Penang Hill — because they know the platform has their back. Set your limits, play within your means, and enjoy the experience for what it is: entertainment.
21+ only | Please gamble responsibly | imjudi operates under an international gaming licence